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11:14
YouTube
Clozd
How PointClickCare Restructured Their Interview Guide to Deliver Specific Insights
Jenna Harwood Pepers, Senior CX Manager at PointClickCare, shares the story of "rebooting" their win-loss program to better align with customer experience goals. Jenna details her ADKAR-based change management approach and how she structures interview guides to deliver specific insights to Product, Marketing, and Sales leaders. Key Takeaways ...
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