But when an agent is forced to navigate multiple open tabs just to answer a single customer query, we aren't witnessing productivity. We are witnessing the "Swivel Chair" problem in action. They have ...
Microsoft's decision to replace its Premier Support model with Unified Support has been a costly one for many enterprises. According to Gartner’s most recent Market Guide for Microsoft Product Support ...
App-switching makes workflows both pleasurable and painful. It can be eminently satisfying to grab the bullet points your boss sent you via email and drop them in the slide deck app of your choice ...
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