Increasingly, companies face a significant dilemma when trying to transform to the quickly evolving new operating models for services. Companies buying services delivered in the new models encounter ...

At its Think 2026 event IBM debuted its AI Operating Model framework for AI agent adoption and the role sell, build and ...

What foundational changes must happen in order to evolve your service operating model? How do you build a case for change internally? Hear from the former Director of Enterprise Field Service at ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Leadership is a topic that gets a lot of press and attention. But the concept of a leadership operating model is not very well understood in the professional service industry, in my experience. A ...

Leaders, revising their five-year plans every quarter, are constantly seeking ways to reinvent their companies and stay ahead of the pack, given competitors of varying capabilities and scale and ...

Investment managers are operating in an environment defined by constant, relentless change. Whether expanding into private markets, navigating evolving regulatory reporting requirements, or ...