In a world where self-service technology plays a vital role in everyday life, it is crucial to understand the changing needs in customers' demands. Many retailers have implemented Artificial ...

Voxeo is filling out their strategy to provide Unified Self-Service. Yesterday's acquisition of IMified greatly enhances Voxeo's UC portfolio, and is a key component in its Unified Self-Service ...

Genesys customers will have access to SpeechStorm applications in short order. This week contact center company Genesys announced it has acquired a provider of self-service applications for mobile, ...

CRM company Kana will unveil this week three self-service applications that extend the concept of knowledge-management-to-knowledge-services from the end-user to the customer service agent, heralding ...

Vanderlande has launched PAX Divest Assistant, a new self-service application for airport security checkpoints. It is designed to allow passengers to move through the divestment process without the ...

Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

KUBRA has signed an agreement with Riverside Public Utilities to provide e-billing, e-payment and customer self-service solutions. Riverside Public Utilities provides water and electric services to ...