A lot has changed in the HR, learning and talent development arena since I dedicated my professional career to this space 15-plus years ago. No doubt you’re familiar with and experiencing the shifts ...

For years, business leaders have treated learning as a support function. It has often been placed inside HR, separated from strategy and measured through participation rather than performance.

One theory contrasts implicit and explicit motivation. When we are implicitly motivated, we learn because we find the subject fascinating, because we want to achieve mastery of the subject or because ...

Taking the agents’ point of view, working at a contact center for a Business Process Outsourcer (BPO) is hard. Although calls are monitored, not all are. Only a small percentage is actually recorded ...

One theory contrasts implicit and explicit motivation. When we are implicitly motivated, we learn because we find the subject fascinating, because we want to achieve mastery of the subject or because ...