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“We are different. Every job is unique.” “We cannot expect teamwork from skilled trades. Their work is too specialized.” “We must keep our people busy at all times. That’s why inventory is so ...

Applying Lean Six Sigma quality management techniques allows service management professionals to eliminate activities that add no value to customers, decrease costs, eliminate defects, reduce ...

Many companies drive operational excellence into their operations. Yet when asked exactly what it is, there is always hesitation. Answers such as "It's about process quality (making perfect parts ...

I almost can’t take it anymore. I have the pleasure of meeting hundreds of people and seeing hundreds of shops, from small two-person operations all the way to the largest manufacturers in the country ...

Lean has proven itself as an exceptional business system in manufacturing and a variety of other sectors, such as supply chain, retail, and healthcare. Where Lean has not yet made much of an impact is ...

Today’s productivity improvement goals, and the significant disparity in wages between U.S. manufacturing and lower-cost countries, require shops to use as much of a machine operator’s idle time as is ...