At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...

Enterprise workflows are undergoing a dramatic shift as AI integration has accelerated. Expect to see that momentum build at this year’s Knowledge conference, especially with heavy hitters such as ...

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New ServiceNow Now Assist and Microsoft Copilot integration brings the power of two generative AI assistants into one seamless enterprise experience LAS VEGAS — May 8, 2024 — Knowledge 2024 — Today at ...

ServiceNow CEO Bill McDermott set the mood music for this year’s Knowledge conference in Las Vegas by banging the drum for the dawn of agentic cyber security. Agentic artificial intelligence (AI) was ...