The study found customers now receive an average of 3.5 quotes while shopping for auto insurance, the highest level in the ...

American Family has a low complaint level for its auto insurance and many discount options ...

According to the JD Power 2026 U.S. “We’ re moving from a crisis-driven market to a digital‑ and AI‑ driven market,” said Stephen Crewdson, managing director, insurance intelligence at JD Power.“ Even ...

Americans are increasingly buying car insurance on a screen rather than over the phone or in an agent's office. The shift is ...

J.D. Power finds consumers are collecting a historic number of quotes when shopping for auto insurance in its newest U.S.

TROY, Mich.--(BUSINESS WIRE)--Auto insurance rates have finally started to decline from the near-record highs of 2024, but customers are still feeling the sting of several years of sky-high insurance ...

TROY, Mich.: 14 May 2025 — More than half (57%) of auto insurance customers have actively shopped for a new policy in the past year, the highest shopping rate ever recorded by J.D. Power, and that’s ...

J.D. Power is sharing the results of its latest study regarding auto insurance. It involves customer satisfaction with the claims process. On the bright side, auto insurance rates are finally starting ...