The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become when intelligence flows seamlessly through every customer interaction. Over ...

SAVANNAH, Ga. - May 24, 2026 - QuoteIQ (myquoteiq.com), the field service management CRM built exclusively for home ...

What a difference a decade makes. It seems only about that long ago that vendors were wrestling with providing the rudiments of automated triage for customer service. It was not often pretty, but they ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 Intelligent Customer ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

In today's experience-first economy, where relevance must be instant and privacy must be absolute, customer intelligence is undergoing a profound transformation. Enterprises are no longer satisfied ...

Rachel Shields Williams, director of client intelligence at Sidley Austin and winner of the Monica Bay Women of Legal Tech Award, discusses how data fragmentation and a lack of cultural change can ...

Market growth in smart customer data centers is driven by AI, cloud adoption, and edge computing. Opportunities lie in AI infrastructure, cloud services, and data center automation. Asia-Pacific will ...

Accounting practice management software provider Canopy announced the availability of its new Smart Intake solution, to automate client intake and onboarding, fully embedded in Canopy's platform.

Saskatchewan firm introduces client-owned operational intelligence systems built in Microsoft environments to keep data ...