When we communicate, we use more than just words. The way we stand or sit, the way we gesture, and even the pitch of our voice help contribute to our message. A famous researcher of body language, ...

Most entrepreneurs have reached the conclusion that it is always a good idea to commit business-related communications to writing. But is this always the case? When it comes to writing it down, think ...

As much of customer service is now conducted through live chat or social media, ensuring your teams are properly trained on best practices for written communication is paramount to your success. When ...

Texting or calling: which reigns supreme? While there tends to be a generational divide in this long-held debate, the discussion itself reveals a greater question of whether oral or written ...