These are just a few of the examples of the ways retailers are using clienteling to stay connected to consumers while the traditional methods of retailing (brick-and-mortar stores) remain uncertain.

Forbes contributors publish independent expert analyses and insights. I'm a freelance writer specializing in retail and ecommerce. Digital transformation is a hot topic for retailers in 2024, with a ...

Do you remember shopping the old fashioned way? Strolling through town was such a "feel good" experience because you likely knew the shop owners and they likely knew you. If you needed a new suitcase, ...

“Clienteling is about getting to the customer however they want to be gotten to,” Marcie Merriman, cultural insights and customer strategy leader at EY Consulting, told WWD. “It could mean if the ...

Retailers are finding ways to romance shoppers amid the pandemic. These are just a few of the examples of the ways retailers are using clienteling to stay connected to consumers while the traditional ...