Capacity Launches AI Analytics Assistant to Turn CX Data Into Insights

Capacity, a unified CX Automation Platform, today launched the AI Analytics Assistant, a new feature that lets customer experience, contact center and operations leaders ask questions about ...
CMS Wire

Capacity Expands All-in-One Support and Engagement Solution With Two Key Acquisitions

ST. LOUIS, Aug. 30, 2023 /PRNewswire/ -- Capacity, an AI-powered support automation platform, today announced the acquisitions of Denim Social and LumenVox. Capacity's support automation platform ...
Los Angeles Times

Woodland Hills Firm Call Criteria Acquired by Capacity for AI Call Center Support

Capacity, a St. Louis-based AI-powered support automation platform for contact centers, announced the acquisition of Woodland Hills-based Call Criteria. The strategic acquisition expands Capacity’s ...