Bias is often thought of in the context of HR and staffing, but unconscious biases in customer service interactions can negatively affect your brand and thwart longer-term customer relationships.

When an Amazon.com delivery driver drops a package at someone’s home, the customer can give them a thumbs-up or a thumbs-down — feedback the company uses to help determine how much to pay the driver’s ...

Multi-point systems for customer feedback — such as five-star ratings for professional services or gig economy jobs — can lead to subtle, unconscious racial bias, according to a study from the ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--A recent survey from TELUS International, a leading digital customer experience (CX) innovator with nearly two decades of artificial intelligence (AI) ...

So just as expected, the Ishowspeed Africa Tour just sped through Ghana, and Africa, and is finally done and dusted. 20 countries. 28 days. For the past few weeks, this 21-year-old Internet sensation ...