Enterprise AI agents stall on permissions, not model performance. Workday's Sana platform builds the governance layer ...

A company’s contact center workforce comprises a range of skills and capabilities. Good supervisors strive to create balance across a shift, so they can optimize the customer experience for any ...

AI agents complete only 30% of tasks while ignoring safety warnings, new Microsoft and Nvidia research reveals dangerous ...

Voker, the agent analytics platform for AI product teams, has announced the disclosure of $2.2 million in pre-Seed funding from Y Combinator and FundersClub. The investment will accelerate Voker's ...

What if you could uncover the hidden stories behind your conversational AI agents, without spending hours manually combing through data? Imagine pinpointing recurring user concerns, identifying agent ...

Enterprises are beginning to adopt the Model Context Protocol (MCP) primarily to facilitate the identification and guidance of agent tool use. However, researchers from Salesforce discovered another ...

New Agent Bricks features — Agent-as-a-Judge, Tunable Judges, and Judge Builder — are designed to help enterprises fine-tune agent performance and align AI behavior with business-specific standards.

What if your AI agent could not only think but also reason, adapt, and deliver results with near-human precision? While the promise of AI agents is undeniably exciting, the reality often falls short ...